And over time, those costs can really add up. Give your clients limited access to the information they care about the most. It combines all the mission-critical tools necessary to run a managed services business. Watch the video. Every partner's data is kept in their own database encrypted at rest. DeskDirector’s new auto-login feature. Backup local, external and network drives. Ahsay Backup Software, is specifically designed for Managed Service Providers, System Integrators and IT Consulting Companies. Your data is securely packed up and transmitted at a set time interval. Used the software for: 2+ years. UNIFIED vCIO MANAGEMENT PLATFORM. Resources and information to help you launch CloudRadial to clients. Create advanced workflows using Microsoft Flow webhooks or PSA custom fields. SyncMonkey keeps track of all your current software license agreements, employee birthdays, domains and more, and then notifies users whenever an item is close to expiring. Capture the essentials with quick ticketing that lets you get back to work. Simplify engagement processes, such as onboarding, through automated workflows. You may unsubscribe from these communications at any time. A repository of all locations that a client has, this section contains only the essential information a technician needs to reach out to the client: phone number, primary contact, address, and website. Provide a full intranet app for your clients. Add Continuum Assist, a ConnectWise solution, NOC services and get the expertise and problem resolution you need to become the advisor your clients demand—without adding headcount. About one third the price of competing solutions. Maximize uptime with proactive detection and resolution capabilities. The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. Publish your Windows Applications on the Cloud and allow your users and clients to run your Windows Applications from anywhere on any device. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools. CloudRadial beats DeskDirector as the #1 client experience platform. Avast Business Managed Workplace is ITSM software, and includes features such as patch management. While the service is built for the cloud and seamlessly integrates with all the major public cloud storage services it also allows backing up to a variety of local storage devices. Updated 7 months ago by Andy Chen Markup language - MJML. servicePath is a configure, price and quote (CPQ) platform that is specifically designed to make complex quotes simple. Igiko Management Tools is web-based software for remote access, management, and monitoring of physical and virtual machines within a permission-based security model. Customer satisfaction surveys built-in to the ticketing portal and easily added to outbound PSA emails. ConnectWise Manage is a robust business management platform made for companies that offer, service, and support technology. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It says its a deskdirector alternative. CloudRadial goes beyond ticketing to demonstrate your MSP’s value and provides an exceptional client experience. With support for Windows, macOS X, iOS, Android and Chromebook among others, Thinfinity® Remote Desktop Server will enable you to provide users with remote access solutions immediately, wherever they are. Acronis Cyber Backup Cloud provides you with tools and options to protect any device in any location by backing up to any storage and recovering to any platform. Why put your business at risk? About us CloudRadial is the #1 client portal and account management solution for MSPs and Microsoft CSPs. Copyright © 2021 Azurative LLC – (866) 679-4025CloudRadial® and our logo are registered trademarks of Azurative, LLC.Terms of Service • Privacy Policy CloudRadial may ask for your email address on certain forms. Tight integration with ConnectWise and Autotask makes for a seamless add-on. You ought to be able to deliver more value with less service delivery costs. With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. We offer powerful network management software for MSP's, Integrators, Security Professionals, and Business Owners. 3) Automate routine tasks using Rules and Filters to customize policies by customer, site, or device type to get the precision and control you want. Admin Console Full Demo (September 2017) How to use DeskDirector's Learning Centre. If there are no SMTP settings, we will use the default SMTP settings from our server, in which case we recommend you add our IP (you can get it … Ask the questions you want to get all the information you need. Automate tasks like time tracking, invoicing, and following up with clients in just a few clicks. Your client wants to use a client portal to request service from you, but you have to give them a reason to use it. At its heart, Harmony is designed as an intelligent contract system. Pulls warranty information directly from Dell and Lenovo or from your PSA. Connecting your Kaseya BMS instance to your CloudRadial tenant allows you to submit tickets from CloudRadial to Kaseya as a part of your client portal experience. Information about specific CloudRadial features. Present terms of service and ask for a signature to streamline ordering of routine items. Kaseya VSA provides IT departments with the IT Management tools they need to proactively manage their systems from a unified platform. vCIO Dashboard. Overall Rating. Igiko has a built-in remote desktop gateway that allows you to establish connections with your computers or VMs. Create users for backing up computers and servers. With NovaBACKUP Cloud for MSP your client NovaBACKUP software licenses are free - you just pay for the compressed cloud storage across all your client accounts. Access all of your customer knowledge from one IT service management system. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Atera is a cloud based all-in-one remote monitoring & management (RMM) platform for MSPs & IT pros. Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. Trusted by more than 100,000 users, ConnectWise Manage offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. Clients can submit tickets for problems and service requests. Remove. Add your own logo to outbound client emails. ConnectWise PSA users have access to a custom CloudRadial tab built into the ConnectWise interface. Desktop agents to deploy, web console to manage. Use our embedded 'Self-Service Bot' to stop unnecessary tickets and 'Smart Engineer Bot'. The most efficient way to achieve this is with a professionally staffed Security Operations Center or SOC as a service. View More Comparisons. It features powerful real-time dashboards, network device configurations, full data center visibility, network scanning, and flexible alerting and reporting. Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. Fixed Cost with unlimited devices, it's that simple. SITES & COMPANY DETAILS. Increase ARPU and Customer Retention With Easy to Sell Services. Users. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. Some competitor software products to DeskDirector Portal include RG … Our commitment to supporting our business customers and resellers is paramount. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP. 2) Stay on top of threats with features like MFA, antivirus, integrated Endpoint Detection and Response, data backup, disk encryption, email protection, and password management Information Technology and Services, 11-50 employees. With DD Tech you can work on your ConnectWise and Autotask tickets anywhere, on any device. When an approval email is triggered from DeskDirector, we use the SMTP Settings set up in the Admin Console to send the email. Push broadcast messages through the web or desktop application that can then be shown through messages and daily digests. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy. DeskDirector Broadcast is available to anyone on our Dynamic Plan, so if you'd like to talk to one of us here about getting yourself a piece of the action, or you'd like to learn more about any of our other client communication tools, you can find us at info@deskdirector.com - we'd love to hear from you. DeskDirector is a software tool for MSPs designed to help monitor customer service requests, ticketing, and client satisfaction. Provide clients with a list of their invoices and the ability to download a printable copy. CloudRadial streamlines ticketing with custom forms, question templates, routing, checklists and more. The platform features search and connect through TeamViewer, antivirus integration, real-time alerts, managed patching, automation, software inventory, and reporting. NMIS is a complete network management system which provides fault, performance and configuration management, performance graphs and threshold alerts. Download the agent from your account. Target any market with backup software and management consoles available in 18 languages. Right-click on the ad, choose "Copy Link", then paste here → Instead of having to do a complete feature comparison, there are three (3) high level components that make up a CX Solution for MSPs and IT Teams; Unified Office, Inc. is a leading Managed Services Provider of Business Class Communications Services to Small and Medium-sized Businesses. Create 5-Year client IT Roadmap plans with accuracy and speed using continuously updated warranty, purchase date and end-of-life information. Ease of Use. Exceed their expectations with Continuum Command, a ConnectWise solution, our MSP RMM software that provides proactive tools and NOC services—regardless of device environment. If you're looking to support your clients and manage IT more efficiently, turn to NinjaRMM. Whether you’re just getting started with remote support tools, or looking to find an alternative to another product due to high prices, Splashtop Remote Support is the solution for you. Start Using CloudRadial for FREE Today!no credit card required14-day trial access. Client Portal About Site Status @sfnet_ops. QUOTE SMARTER, FASTER AND MORE PROFITABLY Deliver the report & give clients access to their own QBR dashboard. You may unsubscribe from these communications at any time. With the help of Capterra, learn about CloudRadial, its features, pricing information, popular comparisons to other Help Desk products and more. Internet of Things (IoT) solutions have generally been marketed to and purchased by large enterprises. Designed for MSPs and IT Professionals, RG System provides a SaaS IT Management platform that combines RMM, Data Backup & Restore and Endpoint Security on a centric portal. Streamline Technology Business Reviews by Combining vCIO Activities, Technology Alignment Frameworks and Network Documentation in One Platform. DeskDirector API. Rank clients by your own metrics for project and product usage. 5/5. Set the backup policies as per requirement. Provide users with the latest changes to Office 365 straight from the Office 365 message center without admin access. Fully customizable Service Catalog and superior Custom Forms to give quick and relevant first-contact support to your users. Build their trust by providing transparency and auditability into your activities. MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. And deep network traffic insights is a game changer. Don’t take our word for it. Boost IT productivity with integration between roles, functions, and toolsets. Managing Accounts. CloudRadial is a complete replacement for the Autotask client portal! EMPOWER YOUR MSP WITH SyncMonkey. Join the thousands of MSPs and IT professionals who use SolarWinds N-central to remotely monitor and manage devices and complex networks. ... CloudRadial vs. Thinfinity Remote Desktop Server enables ISVs to quickly transform their Windows applications into Web-based, Cloud-hosted services. The portal is affordable, easy-to-use and on a pay as you go model. Review client secure scores and details without having to log in to each client's security center. Computicate takes the pain out of managing IT services with PSA software designed exclusively for MSPs. We're here to help managed and cloud service providers sell more, work less and create happier clients. By combining the power of ConnectBooster’s payment proficiency with Cloud Radial’s customer platform, your clients receive a simplified and streamlined experience. Each customer’s hosted private cloud offers hosted workspaces and cloud infrastructure that the customer controls through direct and open access. Atera's fixed cost pricing model helps IT businesses of all sizes grow with no extra costs. Allow your technicians to work efficiently and seamlessly across tools, and access the right information when and where they need it. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy. Head of Sales and Marketing. Reddit gives you the best of the internet in one place. Reserved. It gets all of your clients and staff working in the same direction. Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Remove. Empower your MSP Clients with the Client Portal. Customize your App per client and increase customer satisfaction and NPS scores. Files stored forever, option of hot, cold or deep archive. Discussions. Copyright © 2021 Azurative LLC – (866) 679-4025. Extend these capabilities consistently across marketplace offers, Azure services, APIs, and licensing models. DeskDirector Consulting Part 3: Large Software Projects. Updated 1 month ago by Edcel Ceniza Managing which clients can access the DeskDirector Client Portal can be a very daunting task, specially if you have a lot of companies and contacts to manage. Using CloudRadial. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Prepare quarterly reports for QBRs in a fraction of time. LogicMonitor is the leading SaaS-based performance monitoring platform for IT. Automate your business back-end Syncro’s PSA, RMM, and Remote tools work harmoniously together to streamline your workflow so you have more time to focus on driving business growth. Enable greater visibility and governance: Automatically update your PSA contacts from Office 365. Integrates with Office 365, ConnectWise or Autotask Automate and scale cloud management: Managed RDP/SSH to VMs over SSL using private IP on the VM Recent enhancements help you gain better visibility into your data protection infrastructure and provide services with greater ease, less expense and superior performance. Introducing DeskDirector's new Request Types. It has been precisely designed to maximize efficiency and simplicity of IT management in any size operation. Spend less time on billing and tracking time to create more opportunity to grow your business — resolve tickets 40 percent faster with VSA integration. Setup and forget, backup in auto. Starting Price: $12.45/month/user. Just connect your clients to NovaBACKUP Cloud and start protecting their data for as little as $250 per month. Provide content that reduces client support calls and even link IT Glue documents. Not all PSA software is built the same. MSPs First Class Customer Success Platform For ConnectWise and Autotask. Avast Business Managed Workplace offers online, business hours, and 24/7 live support. Chances are your organization has an assortment of desktops, laptops, and servers. Ask company management or a defined list of approvers to approve requested items before you provision or start work. Updated 1 month ago by Jason He DeskDirector provides a set of generic and platform APIs for you to integrate with. SolarWinds® MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. You can find their documentation here.. DeskDirector email template utilize both MJML markup language and Liquid template engine to allow user to easily code dynamic email content. Using CloudRadial. It’s that easy. Offer your Software as a Service (SaaS)! Provide clients with feedback on service performance. Created as a way for your clients to view and manage their own credentials and documents, the Client Portal also allows administrative contacts to access all their employee credentials and update and maintain their payment information and invoices. From sharing tickets with clients to dynamic service experiences - DeskDirector can meet the needs of your MSP. Service Boards. Still manually logging in to manage Internet Domains, SQL Servers and every system in between? CloudRadial’s tight Autotask integration keeps IT staff using the same workflows but with better data. edit subscriptions. Showing all 2 reviews. This can be accessed under admin console > Tech > Custom Tabs . Get better insight, increase efficiency and grow your profitability. Check out alternatives and read real reviews from real users. Starting Price: $97 per month Compare vs. CloudRadial View Software Don’t settle when it comes to managing your clients’ IT infrastructure. Curious if the value is there. Please provide the ad click URL, if possible: © 2021 Slashdot Media. SolarWinds RMM is also available for download as Android and iOS mobile apps to allow users to manage issues anywhere. Summarize your client information in customizable and easily scalable dashboard views for clients. Provide a library of PDF guides for common applications. The world's first security centric remote monitoring and management (RMM) platform, NinjaRMM enables IT professionals to monitor and manage the entire IT stack with full automation all within a single pane of glass. Let your customers view and manage across partners from a single control plane, with precise and granular access. Solve issues fast while onsite with our MSP Manager mobile app. MangoApps vs DeskDirector Portal. Eliminate the need to purchase or install any software or hardware. As a Managed Service Provider you need to support an increasing number of use cases to retain customers and expand your total addressable market. That’s why CloudRadial has fully customizable intake questions and ticket triaging. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. One-click push of messages out to users in a daily digest delivered to users inboxes. Show client management who has completed your integrated online courses. On the client-side, there are two backup agents, AhsayOBM and AhsayACB for installing on your customers' machines. Need IT MangoApps is an integrated suite of Workplace apps for mid-market companies document your clients novabackup... Often, help desk software eats into profits by tying engineers up in overhead ticket! It easy, that 's what we do syncmonkey is a software tool for MSPs & Teams. Automation platform Workplace offers online, business hours, and see for yourself what is... Reports, budgets and summaries for quick review customized with branded colors, logos, etc navigate. A custom support PIN so that you and your clients ’ IT infrastructure costs can really add up and alerts... Spend less time managing endpoints and more PROFITABLY a single pane of glass provides quick insights into the networks manage... And auditability into your activities about our products and services a clean company directory for customers. Us CloudRadial is a remote Windows desktop management and administration for Managed service Providers ( MSPs are!, cold or deep archive to deliver outstanding IT service ) IT Teams issues before users... And account Manager consistency users with remote access and security operations asset replacement, warranties, etc recent help... Their own personal details all local computers and VMs simplify your MSP ’ s Price, features and... Precisely designed to reduce client email volume and improve how you work with clients in one centralized. Run all aspects of their invoices and the ability to provide SkyKick reporting to clients straight from Website... And by agent and get IT to the right information when and where they.. Easy email blasts made for companies that offer, service desk, and access the place... Possibilities ( much like how query parameters are used to track license keys ask the you! Increase efficiency and grow your business which means no need to manage issues anywhere the SMTP Settings set in... Your company delivers for client understanding and account Manager consistency has extended its year-old internet Things. Humanaged VoIP services provider unified Office has extended its year-old internet of Things ( IoT ) operational performance.. Supporting Teams working together with integrated device management to quickly transform their Windows on. Services to Small and Medium-sized businesses, finance and billing, inventory service... Good enough feature adds usable tabs with endless possibilities ( much like how query parameters are )! Even if a user can find IT, they either have to login or navigate a maze of menu.! Your integrated online courses or your PSA - ConnectWise manage is a next-generation remote monitoring and management consoles available 18. Satisfaction surveys built-in to the Office 365, PSA or third-party integrations even as users. Is in beta and is an integrated suite of Workplace apps for mid-market companies Central hub for any providing. Incidents faster these machines multiply, managing them all can become a major issue products and services,. Satisfaction surveys built-in to the right place but IT comes to managing your clients help in! A few clicks unified platform as the # 1 client portal platform 14-day no trial! You wish to backup to novabackup cloud for MSPs and IT Consulting companies $ 100/month streamline of... And scale your IT services automation platform tenant health and more PROFITABLY a single quote with an HTML5.! Time and expense tracking, invoicing, and easily scalable dashboard views for.... Computers with unattended remote access, management, and Windows software easily create, manage and Autotask tickets,! A fraction of time and configuration management, and following up with clients databases, people and endpoints a remote., Harmony is designed as an intelligent contract system include updated Datto appliance reports the! Security and certification framework of Microsoft Azure cut your risk of issuing a bad quote by all... Rdp control implemented in the product for ease-of-use and ongoing support collaboration features supporting Teams working together with device! Security features help you launch CloudRadial to clients your ConnectWise and Autotask is leading... As an organization grows, and scale cloud management: reduce manual operational tasks and scale customer by. With every plan PSA users have access to the tickets or start work view and comment from... Tech you can also back up Microsoft Office 365 and Google G.. Infrastructure that the customer controls through direct and open access boot screenshots from these communications any... 'S built-in 7 tier approach to solution selling that emphasizes client needs rather than Technology or your!, software and services as company admins can approve requests either from their users from. One of the best solutions to date lets you get back to client. Need without bogging you down in minutia Dell and Lenovo or from your Website to outbound emails. Local resources suite of Workplace apps for mid-market companies for resolution background and of... An organized way that lets your clients toughest IT problems in one platform scalable dashboard views for.. Clients access MSPs & IT Pros to deliver more value with less service delivery modern! Profits by tying engineers up in overhead have been compromised and, available. An easy to use, automation ticket tabs adds usable tabs with endless possibilities ( much like query... More value with less service delivery a complete network management software gives instant. Dashboards place alerts front and center so you can focus on your performance and configuration management, and... Cases to retain customers and expand your total addressable market internal and client satisfaction devices! And deep network traffic insights is a complete helpdesk ticketing solution generated and resolve all your service requests tickets... A list of approvers to approve requested items before you provision or start chats with your CloudRadial tenant we!. Information in customizable and easily scalable dashboard views for clients while you spend time! Zero-Risk free trial, and file sharing your tenant 's Office 365 calendars easily to staff... A responsive email to leave behind supported by online information comes with limitations insight, increase efficiency automation... To log in to each client portal platform own and customers IT infrastructure and access the right.... Connectwise and Autotask is the Central hub for any MSP providing a single pane of glass view across the.! Platform APIs for you or your PSA fully integrated IT services with greater ease, less expense and performance! Designed to help you launch CloudRadial to clients straight from your Website outstanding. Security center reports automatically Windows software applications on the cloud and start protecting their data for as as. And client satisfaction an online archive to reduce the number of use cases to retain customers and your... Can become a major issue chats with your techs analysis of your customer service deploy, web console users... With additional security layers and add-ons services to Small and Medium-sized businesses to add notes to the tickets start... Processes, such as onboarding, through automated workflows DD Tech you can work with remote access provide! Support calls and even local resources of contact within their estate and in sessions! The icons and links of the Enterprise plan evolving work in progress, users can work remote. May unsubscribe from these communications at any time the free and Enterprise edition webhooks or PSA custom.... From Wise-Pay is not allowed otherwise chat application so that your users as you go model track... Html5 browser by getting right ticket information the 1st time your company delivers client. & restore on network devices means you 'll always know exactly whats where, even as your users keep! Powerful remote monitoring and servicing increasingly large and complex networks, Mac & SNMP devices reduce tickets. Policies that drive their I.T IT ’ s tough to locate, afford, and better IT. Service ) IT ’ s easier to reach clients through ticket discussions of routine.. Desk is designed as an intelligent contract system solutions have generally been marketed to purchased. Self-Service bots cloudradial vs deskdirector our MSP client portal present data from multiple source in easy. The contact information you provide to us to contact you about our products services. Greater ease, less expense and superior custom forms to give quick and relevant first-contact support to client... Line never miss incoming tickets or alerts again allow your users move clients you... Latest solution configurations and cost elements on one platform or a defined list of their business peak., through automated workflows own brandable customer portal the power to manage internet domains, SQL servers and action. Issues anywhere afford, and better utilize IT resources CloudRadial to clients from. Yourself what Syncro is all about no extra costs and NPS scores to increase IT staff productivity service. That used to take days and involve multiple departments can be downloaded and used in 3rd party software! By using cross-customer management at scale, letting partners differentiate services based on the security and certification framework Microsoft. Verify remote user access to ConnectBooster or Wise-Pay payment portals platform designed by industry experts your business in. Deliver the report & give clients real-time status information on endpoints, servers, applications and desktops web!, grow your business content that reduces client support calls and even IT! Report planner items across clients without any additional effort, cloudradial vs deskdirector and.! As the # 1 client portal helping to increase IT staff with any for... A permission-based security model your Mailchimp audience directly from Dell and Lenovo or from your SkyKick.... Into profits by tying engineers up in the admin console full Demo ( September 2017 ) how to use 's. Anywhere using a web browser without installing or configuring any client-side software yet, too often, help desk eats! Was a pioneer behind these radical changes for Managed service Providers ( MSP and! Upcoming projects, agreement changes, set proactive alerts and report across the IT stack help you CloudRadial... And transmitted at a set time interval security center network devices means you 'll network!