Coverage was phenomenal, customer service was outstanding. Free interview details posted anonymously by … If you don't have a history of mental illness this job may not be bad for you, but otherwise it can be taxing. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. per hour. What tips or advice would you give to someone interviewing at UnitedHealth Group? How much does a Customer Service Representative I make hourly in the United States? Glassdoor will not work properly unless browser cookie support is enabled. Total Equity aggregates grant date fair value of stock and option awards and long term incentives granted during the fiscal … Pharmacy Technician Trainee salaries ($20k), Customer Service Representative salaries ($25k). Culture has been developed from employees that have been around 20+ years and are ready to retire. Research Category salaries by job level, experience, and education. United Healthcare Group employees with the job title Senior Software Engineer make the most with an average annual salary of $116,564, while employees with the title Customer Service … Get answers to questions that are frequently asked by UnitedHealthcare members. ), 7 of the Best Situational Interview Questions. Share. When factoring in bonuses and additional compensation, a Claims Representative at UnitedHealth Group can expect to make an average total pay of $33,329 . Representatives use this information to solve problems and may also make changes to customer … Customer service representatives typically need a high school diploma or equivalent. Reply. How much does a Customer Service Representative I make in the United States? Founded in 1983 and with more than 200 offices in Europe and North America, Aerotek is a leading global staffing and recruiting firm serving virtually every major industry in the world, including manufacturing, skilled trades, technical, engineering, aviation, laboratory, clinical, and general labor markets. Training is intense but good company overall. The average UnitedHealth Group salary ranges from approximately $29,430 per year for Customer Advocate to $64,481 per year for Call Center Representative. What advice would you give the CEO of UnitedHealth Group about how to improve it? Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. Career recommendations for Call Center Representative, Explore information on salaries, job satisfaction, skills and more, Highest paying cities for Call Center Representative in US. A good rule of thumb is to craft a written message, reread it and pay attention to tone and copy twice. The typical UnitedHealthCare Customer Service Representative salary is $16. Average Molina Healthcare Customer Service Representative hourly pay in the United States is approximately $16.02, which is 22% above the national average. Come on United Healthcare, LAUNCH the Renew Active program in New Mexico. 8 Questions You Should Absolutely Ask An Interviewer, All Customer Service Representative Salaries. The role of the Inbound Call Center Local Center is to build trusted relationships with…, The Call Center Representative is r esponsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies…, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class,…, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support,…, See all jobs matching Call Center Representative in UnitedHealth Group, Reviews about Pay & Benefits for Call Center Representative in UnitedHealth Group, See all UnitedHealth Group Call Center Representative reviews about Pay & Benefits. They do match donations you make to approved charities, but I wish they would have given us company time to go out as teams to serve our community (which would also have helped us bond since it's hard to socialize with co-workers when you're stuck on the phones all day). 60% of covered health care expenses. The WRONG way: Dismissing your customers. Silver. Average UnitedHealth Group Customer Service Representative yearly pay in the United States is approximately $45,029, which is 40% above the national average. Benefit information is collected from job descriptions and reviews about UnitedHealth Group on indeed.com. The average hourly pay for a Customer Service Representative (CSR) at United Healthcare Group is $16.26. Salary estimated from 15 employees, users, and past and present job advertisements on Indeed in the past 36 months. Job was decent, but it is a call center job so it was draining on my anxiety and depression. Compare all Call Center Representative salaries in the United States, OptumCare, Inbound Call Center Agents, Puerto Rico, hiring immediately. The typical UnitedHealth Group Customer Service Representative makes $16 per hour. 43-4051 Customer Service Representatives. How much does an Insurance Customer Service Representative make in the United States? Reviews about Pay & Benefits for Call Center Representative in UnitedHealth Group. Contact UnitedHealthcare for individual or employer group sales or customer service by phone. Good place for security with an ok salary and benefits. US. When factoring in bonuses and additional compensation, a Customer Service Representative at UnitedHealthCare can expect to make an average total pay of $16 . Training. You've already flagged this Timothy Noel 3 reviews. Salary information comes from 144 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Whether it’s to emails or chats, your tone and how you respond is even more important than with an in-person chat. United Healthcare was there for me every step of the way. UNITEDHEALTH GROUP INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. The typical UnitedHealthCare Customer Service Representative makes $16 per hour. We also have phone numbers for brokers, network management, and provider relations. 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If you were in charge, what would you do to make UnitedHealth Group a better place to work? What is the vacation policy like at UnitedHealth Group? They also want someone to take care of them. Please note that all salary figures are approximations based upon third party submissions to Indeed. Bronze. Customer Service Representative hourly pay at UnitedHealthCare can range from $14 - $19. How Much Does It Save You? Most people think they are paid fairly at UnitedHealth Group, Get weekly updates, new jobs, and reviews. Those who work in finance and insurance may need several months of training to learn complicated financial regulations. When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. good benefits but pay doesn't equal to the amount of work given, Call Center Representative (Optum Care)- San Juan, PR, Call Center Representative - Canonsburg, PA, Customer Service Representative Associate - San Antonio, TX, Customer Service Representative - US Remote. How many vacation days do you get per year? 12 Companies Hiring for Remote Customer Service Jobs 1. Average UnitedHealth Group hourly pay ranges from approximately $12.30 per hour for Customer Care Specialist to $19. If you were to leave UnitedHealth Group, what would be the reason? UnitedHealthcare employees earn $38,000 annually on average, or $18 per hour, which is 54% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at UnitedHealthcare is a Medical Informatics Manager at $127,000 annually while the lowest paying job at UnitedHealthcare is a CSR at $23,000 annually. Aerotek. Compare more salaries for UnitedHealth Group Senior Customer Service Representative at Paysa.com. What is the best part of working at UnitedHealth Group? Customers, buyers and clients want to pay a fair price for quality service or products, and feel satisfied they have paid for a service/product and received what they have paid for in return. The average salary for UnitedHealth Group Senior Customer Service Representative is $45,880 per year, ranging from $39,308 to $51,457. Job Work/Life Balance. Customer service representatives answer questions and resolve problems. Stock Bonus, Profit Sharing, Tips have not been reported for this role. Customer Service Representative salaries at UnitedHealthCare can range from $14 - $19. 758 United Healthcare Reviews and Complaints @ Pissed Consumer Learn how to enable cookies. How much does UnitedHealth Group - Customer Service in the United States pay? Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it. Hourly pay at United Healthcare Group ranges from an average of $14.05 to … Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Pay More Attention to Your Tone. Its okay don't apply if you don't learn fast. See all Claims Representative salaries to learn how this stacks up in the market. See all Customer Service Representative salaries to learn how this stacks up in the market. Hours: 8 a.m.–8 p.m. CT, Monday–Friday Job … How much does a Customer Service make? I believe they pay a fair wage and provide good benefits. The base salary for Healthcare Customer Service Representative ranges from $32,386 to $42,019 with the average base salary of $36,784. Read it at least twice because you can only hit SEND once! $9.26. Additional … See how your offer stacks up to other pay packages and negotiate confidently. How long will it take to know if you get hired? Worked as a benefit advocate (call center rep) for the Medicare segment. The average hourly pay for a Customer Service Representative (CSR) at UnitedHealth Group is $15.61. These figures are given to the Indeed users for the purpose of generalized comparison only. See all Customer Service Representative Salaries. What does a Customer Service Representative do? They can take responsibility for how the solution occurs, however, and 29% of customers say the ability to handle requests without transfers or escalations is one of the most important skills for a representative. They need someone to hold their hands and walk them through a process. Useful. Platinum. Filter by location to see Customer Service salaries in your area. UnitedHealthcare Customer Service advocates are available to assist you with password resets, enhancement requests and technical issues with the website. Compensation/Benefits. Gold. At UnitedHealthcare, we are committed to improving the health care system. United Healthcare Group pays its employees an average of $18.77 an hour. Unfortunately, I found it hard to move up and when I tried applying to multiple different positions I was always rejected. The average Customer Services salary for 2020 in the US is $238,511. The national average salary for a Customer Service is $27,834 in United States. See all jobs matching Call Center Representative in UnitedHealth Group. They Very few. Check out the latest Customer Service Representative Jobs or see Customer Service Representative Salaries at other companies. Very few. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. Customer Service Representative hourly pay at UnitedHealth Group can range from $10 - $22. Excludes individuals whose duties are primarily installation, sales, … Your customer service reps are on the front lines of satisfaction, but how many of your reps are actually the cause of the issue at hand? Here’s Exactly What to Write to Get Top Dollar, Customer Support Representative Inter­views, How To Follow Up After an Interview (With Templates! They need someone to understand their needs and help answer them. May handle and resolve general complaints. Phone: Call toll-free: 1-800-721-0627. See if they're hiring! An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $15.28 based on … This estimate is based upon 17 UnitedHealthCare Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Summary. Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options. TTY users, call: 711. How do you feel about going to work each day at UnitedHealth Group? That being said I believe UHG does a lot for our communities and is a decent place to work at. All UnitedHealth Group - Customer Service salaries. Average base salary Data source tooltip for average base salary. 70% of covered health care expenses. How much does a Customer Service Representative make in the United States? Stay away from UHC Plan F in New Mexico and other states. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,312 to $43,057 with the … You already have them from your users of silver sneakers. How to Answer: What Are Your Strengths and Weaknesses? UNITEDHEALTH GROUP INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support,… 1 day ago. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Customer Service employees. Good pay + benefits + give back to community, Call center job (taxing on mental health). Average UnitedHealth Group Call Center Representative hourly pay in the United States is approximately $17.85, which is 25% above the national average. 259 UnitedHealth Group Customer Service Representative interview questions and 241 interview reviews. 90% of covered health care expenses . 185.6k salaries reported, updated at December 16, 2020. What is a typical day like for you at UnitedHealth Group? It is nonsense to wait until 2021 to evaluate the demographics. 4.0. Check out the latest UnitedHealthCare Jobs. 80% of covered health care expenses. The average salary for a customer service representative is $9.26 per hour in the United States, $2,000 cash bonus per year and $6,725 commission per year. Managers were alright (not too bad, not too great). “401K match and healthinsurance are solid.”, “Great paid time off benefits from the start”. How flexible are your working hours at UnitedHealth Group? How much does a Customer Service Representative I make in Washington? 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